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FAQs
14 Scotts Road, #4-47, Far East Plaza S228213
Daily : 11:00 am - 5:00 pm Tuesday- Saturday
Payment
- We currently accept all major credit/debit cards payments on our website.
*All prices on our website are inclusive of service fees imposed by the 3rd party vendor supporting the web payment.*
*Credit/Debit cards payments are subjected to each country's participating banks' exchange rates.*
For all additional transactional fees, you are advised to check with the card-issuing bank for more information. Lovelotsluxury will not reimburse customers for any fees imposed by your card-issuing bank.
- Bank transfer payments can be requested via WhatsApp. We will advise you with the payment details and instructions in the shortest time possible.
*Disclaimer: However, web payments via credit card will have the priority in securing of the purchase item as it will be directly reflected into our system and be updated into our inventory. *
- For purchases in our office showroom, we accept Cash, Credit Card, Debit Card and Bank Transfer.
However, please note that for purchases under Credit Card/Debit Card, there will be additional 3 - 3.5%.
If you are paying via bank transfer, please take note of your transfer limit and bring along your bank token if you require to change the limit or authorize the payment.
Self Collection
14 Scotts Road, #4-47, Far East Plaza S228213
Local Shipping
- Local non-peak period: 2-5 working days*
- Local peak period: 3-6 working days*
International Shipping (DHL Express)
Overseas: Generally, 2-3 business days* for processing and packaging. And 3-8 business days* with DHL express international subjected to each country's custom clearance.
*business day excludes Sunday, Monday or public holidays.
Orders
You will receive a confirmation email from us with the details of your order. This email also indicates that your order has been received in our system and is in the process of shipment preparation.
Packaging
Emi’s House Of Luxe orders will be carefully packed in our exclusive packaging with standards that match or exceed luxury retail stores.
Item(s) may be delivered in either the item's original packaging (if available) or in our own packaging.
Returns / Exchange Informations
We regret to inform that we do not accept returns or refund for all orders except unique cases regarding the authenticity of items which will be reviewed on a case by case basis.
Returns and refund will be available for items that can be proven and deemed unauthentic by at least 2 professional authenticators within 14 days upon receipt of goods.
New CategoryAuthentication
Yes. Each and every item that comes to us will go through stringent checks to ensure the condition and authenticity.
Consignment
A. Send us some photos of the item(s) with the following details, so that we can examine and give you the most accurate possible price quotation. They will be based on several factors such as demand, color, material, series and condition etc.
Name of item:
Color:
Material:
Size:
Series/Stamp/Datecode:
Condition of item: (e.g, new or any flaws)
What does it come with:
Retail price:
B. Consignment payout/buyout quote range will then be provided. Price quoted will be the amount consignor can expect to take back.
C. Upon agreeable payout/buyout price, consignor may schedule an appointment with us to drop-off your item(s) at our office showroom located at Tripleone #03-41, 111 Somerset Road Singapore 238164 Tuesday to Saturday. Alternatively, local consignment pick-up service can be provided (usually 10-6pm) at 20 SGD for in-house or 10 SGD for outsourced courier service.
D. Item(s) will go through a stringent authenticity check and condition evaluation to finalize the payout/buyout rate. Upon agreement, an invoice will be issued and item will be sent for photo-taking before uploading onto our platform which generally takes between 1-4 working days to get it listed up at a marked-up price from our quotation. We will not be deducting our fees from the price we have quoted you.
E. Our marked-up ranging from:
100 SGD to 500 SGD for small items (accessories, small leather goods or lower value items)
500 SGD to 1,000 SGD for big items (bags or higher value items)
900 SGD to 1,500 SGD for Hermes (bags or higher value items)
8 to 15 percent of value for Hermes Exotic / Premium Watches
F. Your item(s) is required to stay with us for a minimum of 30 days/1 month to sell. If you wish to take back your item(s) before the timeframe, there will be a 100-400 SGD (subject to brand, model and value) fee imposed for collection for all early withdrawals. After the 30-day/1 month timeframe, if the consignment item(s) are still available/ unsold you may continue to leave them under consignment or can choose to take back at any time within our working hours with no additional charge.
G. In any case of a need for price reduction or adjustment (only if it affects your payout rate), we will seek for your consent.
H. In the event if the item(s) is under hold, pending or reservation status as per sales advisor note, which means they are in the midst of a transaction - Seller / consignor will thus have to wait for the transaction to be entirely completed before payout advise.
J. Do not attempt to send in illegal counterfeit products. In any case if item(s) is deemed unclear in authenticity or non-authentic after further inspection, consignor will need to self-collect item from our showroom with a fee of 200-500 SGD for bags or higher value goods and 100-200 SGD for small leather goods, accessories and shoes as part of the administrative and authentication fees.
K. Once item(s) is confirmed as sold, we will get in touch with you and process the payout within 1-4 working days via cheque or bank transfer.
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